Implementation of Consumer Warranty Rights by Mobile Phone Service Business Actors Maslahah Mursalah Perspective and Law No. 8 of 1999 concerning Consumer Protection (Case Study in Gunung Tua, North Padang Lawas Regency)
DOI:
https://doi.org/10.24256/kharaj.v8i3.11410Keywords:
Consumer Protection, Service Warranty, Maslahah MursalahAbstract
This study aims to analyze the implementation of consumer warranty rights in mobile phone service services and assess its conformity with applicable legal provisions and review the practice from the perspective of maslahah mursalah. The problems studied focus on the gap between legal norms and practices in the field related to the provision of guarantees by business actors. The method used is empirical legal research with a qualitative approach through interviews and literature studies. The results of the study show that the implementation of the warranty has not been running optimally. Some business actors have provided guarantees both in writing and verbally. However, there are still business actors who have not provided any warranty This condition causes consumer rights to not be fulfilled and causes legal uncertainty. Based on Law Number 8 of 1999 concerning Consumer Protection, this practice has not fulfilled the obligations of business actors. From the perspective of maslahah mursalah, this condition does not reflect the principle of benefit because it has not been able to provide protection and prevent losses for consumers. This study concludes that the implementation of the warranty has not reflected legal certainty, justice, and optimal utility. Therefore, a mandatory policy is needed for business actors to provide guarantees to consumers as a form of responsibility for the services provided and to realize more effective consumer protection.
References
Ambodo, A. D., & Supriyono. (2024). Accountability of Business Actors Who Do Not Provide Guarantee Guarantees in Mobile Phone Buying and Selling Transactions from a Consumer Protection Perspective. Indonesian Journal of Law and Justice, 1(2), 81–91. https://doi.org/10.61476/3yn7bn09
Anggitafani, R. F. (2021). Legal protection of personal data of online loan borrowers from the perspective of POJK No. 1/POJK.07/2013 concerning consumer protection in the financial sector and benefit aspects. Journal of Islamic Business Law, 2(2), 56–72.
Anggraini, O. E., Yulifa, W. R., Law, P. S., Duta, U., & Surakarta, B. (2020). Legal protection for consumers of product warranty in business law. (8), 161–168.
Auliyah, N. (2022). Maslahah Analysis of Law Number 8 of 1999 concerning Consumer Protection. IAIN Parepare.
Berkah, M., Son, R., & Putri, N. E. (1999). Ma ṣ la ḥ ah mursalah and law ( study in the market. (8).
Gustian, R. G. A., Yulia, A., & Rusydi, I. (2023). Consumer Legal Protection for Electronic Product Warranty Based on Article 7 Letter E of Law Number 8 of 1999 concerning Consumer Protection at PT. Platinum Support Bcell in the city of Bandung. Library of Justice, 2(1), 423–450.
Halimahtusadiah, F. L. (2024). The Position of the Deed under Hand as a Legal Decree. pp. 5(02), 32–38.
Hasanah, U., Asmuni, & Syahnan, M. (2025). The Position Of Mashalih Al-Mursalah As Legal Evidence The Position Of Mashalih Al-Mursalah As Legal Evidence. Al - USRAH : JURNAL AL AHWAL AS SYAKHSIYAH, 12(02), 21–28.
Khasanah, K., & Azizah, A. D. (2023). Insurance as a Mandatory Requirement in Buying and Selling Electronic Goods on Tokopedia: Maslahah Mursalah's Perspective. 3(1).
Lubis, A., & Hidayat, R. (2025). Consumer Protection Against Monitor Warranty Downgrade by Xiaomi Service Center. Qanun: Journal of Islamic Laws and Studies, 4(1), 55–63.
Lubis, N. R., & Zahara, F. (2024). Consumer Protection Against the Purchase of New Motorcycles Regarding the Damage to the Esaf Frame Reviewed from the Perspective of Ibn Taymiyah and Law Number 8 of 1999 concerning Consumer Protection. 6(2), 6970–6980.
Mansyur, Z., & Amrulloh, Moh. A. (2020). Basic Ushul Fiqh. Sanabil.
Mazidah, N., Hasibuan, H., Hasanah, U., Memerk, P., & Syariah, M. (2026). Consumer Protection Against Water Brand Counterfeiting. 4(3), 1403–1410.
Bubble, A. (2017). Principles of Legal Protection for Consumers in Indonesia. Raja Grafindo Persada.
Qolbi, W. (2022). The content of Bisphenol A (BPA) in plastic-based packaging from the perspective of the Consumer Protection Law and Maslahah Mursalah. Justisia Ekonomika: Master's Journal of Sharia Economic Law, 6(2), 523–534.
Rido, P., Widnyana, W., Agung, A., Agung, I., Gusti, N., Sri, K., Hukum, K., Warmadewa, U., Usaha, P., & Actors, B. (2021). Strict Liability Juridical Review in Consumer Protection Law. 2(2), 244–249.
Siregar, W. P. H., & Permata, C. (2023). Legal Analysis of the Exoneration Clause in the Laundry Memorandum in Padang Hilir District, Tebing Tinggi City Perspective of Wahbah Az-Zuhaili. Al-Manhaj: Journal of Islamic Law and Social Institutions, 5(1), 215–228. https://doi.org/10.37680/almanhaj.v5i1.2446
Suyaman, P. (2024). Maslahah Mursalah as one of the methods of istinbath. KRTHA BHAYANGKARA, 18(2).
Tasyabilah, N., & Karim, B. (2023). Et-Tijarie : Journal of Sharia Law and Business Review of Maslahah Mursalah and Consumer Protection Laws on Traditional Dental Practices. pp. 8(1), 1–10.
Triyono, S. A., Borman, M. S., Sidarta, D. D., & Handayati, N. (2024). Juridical Review of Legal Protection for Consumers of Electronic Product Warranty in the Law. COURT REVIEW: Journal of Legal Research, 4(01), 1–10.
Zaprullah, H., & Fuad, F. (2024). Consumer Protection After-sales Service Guarantee on the Marketplace. 6(3), 7828–7838. https://doi.org/10.33087/jiubj.v23i1.3613.6
Zuhaili, W. (1984). Ushul al-Fiqh al-Islami (Juz II, p. 757). Dar al-Fikr.
Zulham. (2023). A critical review of consumer protection in online shopping, false advertising, and legal protection. Journal of Law & Sustainable Development, 11(5), 1–15.
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2026 Bintang Sri Bulan, Fatimah Zahara
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. In line with the license, authors are allowed to share and adapt the material. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.
