Employees’ Perceptions of the Implementation of the E-Appraisal System in Supporting Competency Development and Work Productivity at an Electronics Manufacturing Company in Batam
DOI:
https://doi.org/10.24256/kharaj.v8i3.12117Keywords:
E-Appraisal, Employee Perception, Competency Development, Work Productivity, Qualitative Case StudyAbstract
The implementation of digital performance appraisal systems has become an important strategy for improving human resource management in organizations. This study aims to analyze employees’ perceptions of the implementation of the Electronic Performance Appraisal (E-Appraisal) system in supporting competency development and work productivity at an electronics manufacturing company in Batam City. A qualitative case study approach was employed involving 16 employees from the Material Operation Department selected through purposive sampling. Data were collected through semi-structured interviews, participant observation, and document analysis, and analyzed using the interactive model of Miles, Huberman, and Saldaña. Data validity was ensured through triangulation and member checking. The findings indicate that employees generally perceive the E-Appraisal system as being well implemented, with clear performance indicators that support a structured and transparent evaluation process. The system assists in identifying competency development needs and encourages participation in continuous improvement activities, although competencies are not directly assessed within the appraisal system. Employees also perceive that E-Appraisal contributes to work productivity by providing clearer performance expectations and constructive feedback; however, productivity is also influenced by organizational and operational factors beyond the appraisal system. These findings imply that organizations should strengthen continuous feedback mechanisms, optimize the use of appraisal results for competency development, and consider incorporating operational performance indicators to enhance the effectiveness of digital performance appraisal systems. Future research is recommended to involve multiple organizations and adopt mixed-method approaches to provide broader evidence regarding the implementation of E-Appraisal.
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Copyright (c) 2026 Rini Octaviani Santosa, Ervin Nora Susanti, Herni Widiyah Nasrul
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