Silvie Anastasya Ginting, Elizabeth Katherine Tanzil, Felicia Klarissa Tanzil, and Nabila Chairani Achsan, “The Influence Of Service Design (Decision-Making Approach, Sense-Making And Institutional Change) In Increasing Innovation In Healthcare Organizations”, al. kharaj. j. islam. econ. bus., vol. 8, no. 2, Jun. 2026.