The Role of Islamic Financial Literacy, Religiosity, and Trust in Sharia Compliance in Fostering Islamic Bank Reputation and Adoption of Sharia-Compliant Services

Authors

  • Muaidy Yasin University of Mataram
  • Lalu Edy Herman Mulyono University of Mataram
  • Mohammad Najib Roodhi University of Mataram

DOI:

https://doi.org/10.24256/kharaj.v8i2.9721

Keywords:

Financial Literacy, Religiosity, Bank Reputation, Trust, Islamic Banking

Abstract

This study investigates the impact of Islamic Financial Literacy, Religiosity, Islamic Bank Reputation, and Trust in Sharia Compliance on the Adoption of Islamic Banking Products in West Nusa Tenggara, Indonesia. A cross-sectional survey of 300 respondents was conducted using a structured questionnaire, with data analyzed through Structural Equation Modeling (SEM) using Smart PLS software. The findings reveal that Islamic Financial Literacy and Religiosity significantly influence the Adoption of Islamic Banking Products, both directly and indirectly, via Islamic Bank Reputation. Trust in Sharia Compliance moderates the relationship between Islamic Bank Reputation and Adoption, amplifying its effect. The measurement items were validated through a pilot test, ensuring their reliability and validity. This study offers theoretical and practical insights for Islamic banking institutions, emphasizing the importance of financial literacy, religiosity, and trust in fostering customer adoption of Islamic banking products.

References

Abbas, A., Triani, N., Rayyani, W. O., & Muchran, M. (2023). Earnings growth, marketability and the role of Islamic financial literacy and inclusion in Indonesia. Journal of Islamic Accounting and Business Research, 14(7), 1088–1105.

Abdullaev, A., & Bekimbetova, G. (n.d.). Global Experiences in Islamic Finance an Insight for Uzbekistan. Research of Economics, Management, Business and Education, 1(1), 31–44.

Abror, A., Patrisia, D., Engriani, Y., Idris, I., & Dastgir, S. (2022). Islamic bank trust: the roles of religiosity, perceived value and satisfaction. Asia Pacific Journal of Marketing and Logistics, 34(2), 368–384.

AHMAD, A. (2022). The Effect of Religiosity, Profit Los And Sharing on Consumer Trust and Intention to Financing in Islamic Bank. Li Falah: Jurnal Studi Ekonomi Dan Bisnis Islam.

Ahmed, I., & Rusanti, E. (2024). Shariah Compliance, Customer Relationship Marketing, and Loyalty in Islamic Banking: The Role of Customer Satisfaction. Jurnal Ilmu Ekonomi Dan Bisnis Islam, 6(1), 54–72.

Albaity, M., & Rahman, M. (2021). Customer loyalty towards Islamic banks: the mediating role of trust and attitude. Sustainability, 13(19), 10758.

Ali, Q., Parveen, S., Aspiranti, T., Nurhayati, N., & Rusgianto, S. (2024). Barriers to the adoption of Islamic banking: a bibliometric analysis. International Journal of Ethics and Systems, 40(3), 628–650.

Angraini, N., & Isnaeni, N. (2024). The Influence Of Islamic Financial Literacy, Religiosity, And Service Quality On The Decision To Save at Islamic Banks with Trust as an Intervening Variable in Jambi Province. The Asian Journal of Professional & Business Studies, 5(1), 139–150.

Butt, M. A., Ayub, H., Latif, B., Asif, F., Shabbir, M. S., & Raja, A. A. (2022). Financial risks and performance of conventional and Islamic banks: do reputational risk matters? Journal of Islamic Accounting and Business Research, 13(4), 581–595.

Chantziaras, A., Dedoulis, E., Grougiou, V., & Leventis, S. (2020). The impact of religiosity and corruption on CSR reporting: The case of US banks. Journal of Business Research, 109, 362–374.

Dinc, Y., Çetin, M., Bulut, M., & Jahangir, R. (2021). Islamic financial literacy scale: an amendment in the sphere of contemporary financial literacy. ISRA International Journal of Islamic Finance, 13(2), 251–263.

Duc, L. D. T., & Mujahida, S. (2024). Determinants of consumer preference for local brands: A comprehensive review of recent literature. Global Review of Tourism and Social Sciences, 1(1), 41–52.

El Mallouli, A., & Sassi, H. (2022). Determinants of Islamic banking products and services adoption in Morocco: a conceptual framework. Journal of Islamic Marketing, 13(7), 1589–1605.

Faizi, F. (2024). How are Islamic banking products developed? Evidence from emerging country. Cogent Economics & Finance, 12(1), 2378961.

Fithrie, S., Waldelmi, I., & Aquino, A. (2022). Analysis Of Sharia Financial Literature Post Merger Of Sharia Commercial Bank Pekanbaru. Al-Amwal: Jurnal Ekonomi Dan Perbankan Syari’ah, 14(1), 35.

Gli, D. D., Tweneboah-Koduah, E. Y., Odoom, R., & Kodua, P. (2024). The effect of corporate reputation on customer loyalty in the Ghanaian banking industry: the role of country-of-origin. African Journal of Economic and Management Studies, 15(1), 73–87.

Hassan, M. K., Chiaramonte, L., Dreassi, A., Paltrinieri, A., & Piserà, S. (2022). The religious fringe of corporate social responsibility. International Review of Economics & Finance, 80, 243–265.

Hoque, M. N., Rahman, M. K., Said, J., Begum, F., & Hossain, M. M. (2022). What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh? Sustainability, 14(8), 4703.

Jatmiko, W., Iqbal, A., & Ebrahim, M. S. (2024). On the ethicality of Islamic banks’ business model. British Journal of Management, 35(1), 115–136.

Junaidi, J. (2024). Islamic banks’ contribution to Indonesia districts’ economic growth and poverty alleviation. Journal of Economics, Finance and Administrative Science, 29(58), 294–308.

Macca, L. S., Ballerini, J., Santoro, G., & Dabić, M. (2024). Consumer engagement through corporate social responsibility communication on social media: Evidence from Facebook and Instagram Bank Accounts. Journal of Business Research, 172, 114433.

Mawad, J. L., Athari, S. A., Khalife, D., & Mawad, N. (2022). Examining the impact of financial literacy, financial self-control, and demographic determinants on individual financial performance and behavior: An insight from the Lebanese Crisis Period. Sustainability, 14(22), 15129.

Purwanto, P. (2021). Society attitudes and intentions to use products in sharia bank of Aceh: The role of religiosity and social influence. ABAC Journal, 41(2), 223.

Report, S. (2023). IFSB 2023.

Song, C. L., Pan, D., Ayub, A., & Cai, B. (2023). The interplay between financial literacy, financial risk tolerance, and financial behaviour: the moderator effect of emotional intelligence. Psychology Research and Behavior Management, 535–548.

Suhartanto, D., Dean, D., Wibisono, N., Astor, Y., Muflih, M., Kartikasari, A., Sutrisno, R., & Hardiyanto, N. (2021). Tourist experience in halal tourism: what leads to loyalty? Current Issues in Tourism, 24(14), 1976–1990.

Tabrani, M., Amin, M., & Nizam, A. (2018). Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships. International Journal of Bank Marketing, 36(5), 823–848.

Wijaya, H. R., Hati, S. R. H., Ekaputra, I. A., & Kassim, S. (2024). The impact of religiosity and financial literacy on financial management behavior and well-being among Indonesian Muslims. Humanities and Social Sciences Communications, 11(1), 1–13.

Xi, W., & Wang, Y. (2023). Digital financial inclusion and quality of economic growth. Heliyon, 9(9).

Downloads

Published

2026-05-20

How to Cite

Muaidy Yasin, Lalu Edy Herman Mulyono, & Mohammad Najib Roodhi. (2026). The Role of Islamic Financial Literacy, Religiosity, and Trust in Sharia Compliance in Fostering Islamic Bank Reputation and Adoption of Sharia-Compliant Services. Al-Kharaj: Journal of Islamic Economic and Business, 8(2). https://doi.org/10.24256/kharaj.v8i2.9721

Similar Articles

<< < 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 > >> 

You may also start an advanced similarity search for this article.