Tracing the Dynamics of Digital Banking in Indonesia: A Review of the Literature
DOI:
https://doi.org/10.24256/kharaj.v8i2.10986Keywords:
digital banking; digital transformation; Technology Acceptance Model (TAM); Unified Theory of Acceptance and Use of Technology (UTAUT); bibliometric analysis; financial inclusion.Abstract
Digital transformation has significantly reshaped the Indonesian banking industry through the rapid development of digital banking services. The increasing penetration of internet usage, mobile devices, and the growing demand for efficient and convenient financial services have positioned digital banking as a strategic issue within the national financial sector. This study aims to explore the development of digital banking research in Indonesia, identify the dominant research themes, examine the theoretical approaches employed, and highlight future research opportunities. The study adopts a literature review approach combined with bibliometric analysis of 42 Scopus-indexed journal articles published between 2015 and 2025. The analysis focuses on publication trends, author affiliations, journal sources, research variables, theoretical foundations, research methods, data analysis techniques, keywords, and authorship collaboration patterns. The findings reveal a substantial increase in digital banking publications over the past decade, reflecting growing academic interest in this field. The most frequently examined variables are perceived usefulness, behavioral intention, trust, and perceived ease of use, while the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT) emerge as the dominant theoretical frameworks. Quantitative methods and Structural Equation Modeling (SEM) are the most widely applied research approaches. Keyword analysis further indicates that trust, technology adoption, fintech, sharia compliance, and sustainability are the primary themes within the digital banking literature. This study concludes that digital banking in Indonesia has evolved into a multidisciplinary research area with increasing scholarly attention. However, further studies employing qualitative and interdisciplinary approaches are needed, particularly in the areas of financial inclusion, sustainability, and the broader socioeconomic impacts of digital financial transformation.
References
Ascarya, A., & Sakti, A. (2022). Designing micro- fi ntech models for Islamic micro fi nancial institutions in Indonesia. 15(2), 236–254. https://doi.org/10.1108/IMEFM-05-2020-0233
Fintechnesia.Com. (2025). Hadapi Ekonomi Digital di Tahun 2025, Amar Bank Targetkan Pertumbuhan Sehat dan Berkelanjutan. https://fintechnesia.com/2025/03/21/hadapi- ekonomi-digital-di-tahun-2025-amar-bank-targetkan-pertumbuhan-sehat-dan-berkelanjutan/
Harahap, D., Afandi, A., & Siregar, T. M. (2023). The Islamic Banking Customers’ Intention To Use Digital Banking Services: An Indonesian Study. 9(3), 533–558.
Indriyarti, E. R., Christian, M., Yulita, H., Aryati, T., & Arsjah, R. J. (2023). Digital Bank Channel Distribution : Predictors of Usage Attitudes in Jakarta ’ s Gen Z. 2, 21–34.
Mulazid, A. S., & Muttaqien, M. K. (2024). Determinants for Acceptance and Use of Sharīʿah Banking Digital Services in Indonesia : Applying UTAUT 3,Trust, and Sharīʿah Compliance. 37(1), 55–77. https://doi.org/10.4197/Islec.37-1.4
Musyaffi, A. M., Johari, R. J., Rosnidah, I., Respati, D. K., Wolor, C. W., & Yusuf, M. (2022). Understanding Digital Banking Adoption During Post-Coronavirus Pandemic : An Integration of Technology Readiness and Technology Acceptance Model. 11(2), 683–694. https://doi.org/10.18421/TEM112
Musyaffi, A. M., Johari, R. J., Sobirov, B., Oli, M. C., & Afriadi, B. (2024). Examining Initial Trust in Adoption of Digital Banking Platform : A Personal Innovativeness and Security Perspective. 14(1), 67–86. https://doi.org/10.33168/JSMS.2024.0105
Oktavia, T., Yahya, E. T., Adiscaputri, M. G., & Zaneta, Z. (2023). Analysis of the Intention to Use Digital Banking as Personal Financial Services among Gen X. 13(3), 177–192. https://doi.org/10.33168/JSMS.2023.0312
Panji, M., Saputra, A., & Chaerani, D. (2022). Estimation of Maximum Potential Losses for Digital Banking Transaction Risks Using the Extreme Value-at-Risks Method.
Pratama, K. J. (2025). Advancing Futuristic Digital Banking: Strategic Enhancement and a Roadmap for Excellence. Journal of Central Banking Law and Institutions, 4(1), 113–140. https://doi.org/10.21098/jcli.v4i1.267
Riantini, R. E., & Wandrial, S. (2018). Adoption of e-banking services in south tangerang using Technology Acceptance Model (TAM) approach. Pertanika Journal of Social Sciences and Humanities, 26(T), 161–172.
Salim, U. (2021). Model acceptance and use of e-banking with Javanese philosophical approach : An effort to create less-cash society. https://doi.org/10.21511/bbs.16(3).2021.04
Sofyani, H., & Darma, E. S. (2024). Effect of architecture and efficiency of mobile banking application on the intention to continue using Islamic bank : does data security matter ? 15(6), 1479–1497. https://doi.org/10.1108/JIMA-07-2023-0220
Suara.com. (2025). Transaksi Bank Digital Diprediksi Terus Naik 52,3 Persen di 2025. https://www.suara.com/bisnis/2025/03/18/082326/transaksi-bank-digital-diprediksi-terus-naik-523-persen-di-2025#google_vignette
Toni, N., Goh, T. S., & Edward, Y. R. (2025). Supply Chain Sustainabillity and Financial Performance: The Role Of E-Commerce, Digital Banking and Digital Marketing Of SMES. 13(1), 487–507. https://doi.org/10.2478/eoik-2025-0027
Windasari, N. A., Kusumawati, N., Larasati, N., & Amelia, R. P. (2022). Digital-only banking experience: Insights from gen Y and gen Z. Journal of Innovation & Knowledge, 7(2), 100170. https://doi.org/10.1016/j.jik.2022.100170
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2026 Chintiya Mayliana Diaz Putri, Arum Kusumaningdyah Adiati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. In line with the license, authors are allowed to share and adapt the material. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.
