Complaints and Appeals

الشكاوى والتظلمات

Al Ibrah: Journal of Arabic Language Education takes complaints and appeals seriously and handles them fairly, confidentially, and in line with the guidelines of the Committee on Publication Ethics (COPE).

Appeals Against Editorial Decisions

01How to appealطريقة التظلّم
  • Authors who believe their manuscript was rejected unfairly may appeal once.
  • Send a letter to the editor at alibrah@uinpalopo.ac.id with the submission ID, the title, and a clear explanation of why the decision should be reconsidered, responding to the reviewers' comments.
  • Appeals based only on disagreement without new arguments are not considered.
02How appeals are handledآلية النظر
  • The appeal is reviewed by the Editor in Chief or by an editor who was not involved in the original decision.
  • The editor may consult the original reviewers or invite an additional reviewer.
  • The decision on the appeal is final.

Complaints

  • Complaints may concern the editorial process, delays, publication ethics, or the conduct of editors, reviewers, or authors.
  • Send the complaint to alibrah@uinpalopo.ac.id, with a clear description and any supporting evidence.
  • The journal acknowledges the complaint, investigates it, and informs the complainant of the outcome.
  • Complaints about suspected misconduct are handled according to the Publication Ethics of the journal.

If a complaint concerns the Editor in Chief, it may be addressed to the publisher, Universitas Islam Negeri Palopo, through the Arabic Language Education Study Program.