The Application of the Planning, Implementation, Evaluation, and Follow-Up Cycle in Managing the Muslimat Nahdlatul Ulama Study Group in Medan

Abstract

This study aims to analyze the implementation of the Plan, Do, Check, Act (PDCA) cycle in managing the Muslimat Nahdlatul Ulama Islamic Study Groups in Medan City and identify the supporting and inhibiting factors. This research employed a descriptive qualitative approach. The informants consisted of regional, branch, and sub-branch administrators, as well as congregation members selected through purposive sampling. Data were collected through observation, in-depth interviews, and documentation, then analyzed using the Miles and Huberman interactive model. Data validity was established through source and technique triangulation. The findings indicate that planning is conducted through annual work meetings covering regular religious study sessions, tabligh akbar events, and daiyah cadre development, although the identification of congregational needs remains informal. Implementation involves tiered religious activities featuring internal and external speakers. Evaluation is conducted through monthly meetings and activity reports; however, standardized documentation and measurable performance indicators remain limited. Follow-up actions include activity adjustments and improved coordination, although they are not systematically documented. Supporting factors include organizational solidarity, congregational loyalty, coordination, and administrative openness, while inhibiting factors include limited managerial competence, funding constraints, and inadequate documentation standards. Strengthening managerial capacity and structured evaluation is therefore essential for improving the sustainable management of Islamic study groups.